1. Introduction
These Terms and Conditions govern your use of our website and the services provided by CraftFlowMedia, a marketing services agency based in London, United Kingdom. By accessing our website, submitting a form or purchasing any of our services, you agree to be bound by these terms. If you do not agree, please do not use our website or services.
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with a revised date. Continued use of our services after changes are posted constitutes your acceptance of the updated terms.
2. Who We Are
CraftflowMedia is a marketing services agency based in London, United Kingdom. We provide marketing and automation services to small businesses across the UK.
Contact: [email protected]
3. Our Services
We provide marketing and automation services including but not limited to:
Missed call text back automation
Review generation systems
Marketing automation and CRM setup
Other marketing services as agreed between us and the client
The specific services, deliverables and pricing applicable to you will be agreed upon during our onboarding process following your initial enquiry.
4. Submitting an Enquiry
By submitting a form on our website or landing pages you are expressing an interest in our services. Submitting a form does not constitute a purchase or a binding contract. A contract is only formed when both parties have agreed to the specific terms of service, pricing and scope of work, either verbally or in writing.
By submitting a form you consent to being contacted by us via phone, SMS or email regarding your enquiry.
5. Pricing and Payment
Our entry level service is currently priced at £97 per month. Pricing for additional services will be communicated and agreed before any work begins.
All prices are in British Pounds Sterling (GBP)
Payment is due monthly in advance
We will confirm payment terms during onboarding
We do not store or process card details on our website — payments are handled securely through a third party payment processor
6. Money Back Guarantee
We offer a 30 day money back guarantee on our entry level service. If you do not receive any leads captured through our system within the first 30 days of your service going live, you are entitled to a full refund of your first monthly payment.
The following conditions apply:
The guarantee applies to the first 30 days from the date your service goes live, not the date of sign up
You must notify us of your refund request within the 30 day period
The guarantee applies only to the first monthly payment
The guarantee does not apply if the lack of results is due to factors outside our control, including but not limited to incorrect information provided by you, failure to forward calls to the correct number, or changes made to your setup without our knowledge
Refunds will be processed within 14 days of an approved request
7. Cancellation
You may cancel your service at any time with no penalty and no notice period required. To cancel, simply contact us at [YOUR EMAIL ADDRESS] or via any communication channel we have used with you.
Cancellations take effect at the end of the current billing period
No partial refunds will be issued for unused days within a billing period unless covered by the money back guarantee
Upon cancellation we will deactivate your service and retain your data in accordance with our Privacy Policy
8. Our Obligations
We will:
Set up and maintain your service as agreed during onboarding
Use reasonable skill and care in delivering our services
Notify you of any significant changes to your service
Respond to your support queries within a reasonable timeframe
Keep your data secure and handle it in accordance with our Privacy Policy and UK GDPR
9. Your Obligations
You agree to:
Provide accurate and complete information during sign up and onboarding
Ensure your phone system is correctly set up to allow our service to function
Not use our services for any unlawful purpose
Not attempt to reverse engineer, copy or resell any part of our service without written permission
Notify us promptly of any changes that may affect the delivery of your service
10. Intellectual Property
All content on our website and landing pages including but not limited to text, graphics, logos, images and software is the property of CraftFlowMedia and is protected by applicable intellectual property laws. You may not reproduce, distribute or use any of our content without our prior written consent.
11. Third Party Services
Our services are delivered in part through third party platforms including CRM software, SMS and email delivery tools and advertising platforms. We are not responsible for any outages, changes or failures caused by these third party providers. We will make reasonable efforts to resolve any issues caused by third party service disruptions as quickly as possible.
12. Limitation of Liability
To the fullest extent permitted by law:
We do not guarantee any specific results from our services including a specific number of leads, calls or bookings
We are not liable for any indirect, consequential or incidental loss arising from your use of our services
Our total liability to you in connection with our services shall not exceed the total amount paid by you to us in the 3 months preceding the event giving rise to the claim
Nothing in these terms limits our liability for death, personal injury caused by our negligence, fraud or any other liability that cannot be excluded by law
13. Results Disclaimer
Our services are designed to help capture missed calls and convert them into leads. However, results will vary depending on your business, call volume, industry and other factors outside our control. Any figures or examples used in our marketing materials are illustrative and not a guarantee of results.
14. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.
16. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and CraftFlowMedia with respect to your use of our website and services and supersede all prior agreements and understandings.
17. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
CraftFlowMedia London, United Kingdom Email: [email protected]